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Keeping Guests on the Casino Floor

In the gaming industry, casino operators work to optimize convenience and deliver an enjoyable experience. Gaming industry professionals investigate every aspect of the patron experience to identify areas for improvement, and often, primarily since the beginning of the pandemic, obstacles to patron enjoyment stem from the physical factors of casino gaming. For example, going to the cage interrupts play and can be frustrating and inconvenient. Casino operators want to keep their patrons playing, not waiting in line. However, digital technology has opened new opportunities for creating engaging, seamless experiences. Pavilion Payments offers products that enhance the patron experience in new, unexpected ways.

Pavilion Payments’ VIP Mobility™, the industry’s first mobile solution enabling true cashless gaming, allows patrons to manage gaming payments on their mobile devices. VIP Mobility’s system-agnostic approach makes payments safe, simple, and convenient, so patrons can spend more time playing their favorite games. VIP Mobility eliminates the need for patrons to go to the cage, which cuts down transaction time and operation costs. VIP Mobility uses Pavilion Payments’ industry-standard e-check network, VIP Preferred®. After a one-time enrollment, VIP Preferred members can game at more than 400 land-based and online gaming institutions across the U.S.


For patrons who still prefer using cash, Pavilion Payments provides products that maximize their time on the casino floor. Pavilion Payments’ VIP Financial Center™ is the industry’s first full-service solution providing convenient self-service TITO tickets, bill breaking, e-check, ATM, and cash advance capabilities to casino guests. A self-service e-check transaction at the VIP Financial Center allows a patron to withdraw funds and deposit winnings rapidly and efficiently. In addition, VIP Financial Center satisfies any patron’s payment needs through a self-service kiosk, which reduces waiting time in line and enables patrons to return to their games quickly.


Optimizing payments may seem unlikely to improve patron experience, but making payments smooth and simple allows patrons to spend more time enjoying themselves. With easy, straightforward payments, casino guests spend less time worrying about funding and more time playing their favorite games.


Click here to learn how Pavilion Payments can improve your patrons’ experiences.