SOLUTIONS > Resource Guide

VIP Playbook

The VIP resource guide to optimize your guest experience and deliver profitable growth.

Welcome to VIP Playbook

We are pleased to share with you our new VIP Playbook. It serves you and your team as an immediate resource, filled with the insights needed most to help you optimize your guest experience and deliver profitable growth.

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Register for access

For access to complete VIP Playbook resources, please click the button below to submit a user request form using your company email address.

Secured portions of the VIP Playbook are provided solely for merchants and employees currently contracted with Pavilion Payments.

All user requests are subject to review and approval by Pavilion Payments site administrators.


How to use these resources

VIP Playbook provides all the resources you need to support your staff and guests for ease of use and maintenance of your Pavilion Payments products.

VIP Help Center

VIP Help Center

Access troubleshooting articles, technical guides and maintenance documentation. Use these in collaboration with your Pavilion Payments partners and for training activities with your staff.



Check here for up-to-the-minute product information to support new releases and product launches.


VIP Help Center

Click on the Learn More link to see technical documentation, maintenance guides, and training materials for all your Pavilion Payments products.



All-in-one kiosks offer a secure and reliable self-service platform for easy cash access and cross-selling across the property.
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VIP Intelligence

VIP IntelligenceTM

Cloud-based reporting system, enables our clients to view performance across all of their physical and digital gaming properties.
Learn more
VIP Financial Center Icon

VIP Financial Center (MFA)

Multi-factor authentication for cash advance transactions.
Learn more
VIP Lightspeed

VIP Lightspeed®

Cage solutions that set the industry standard for speed, simplicity and security.
Learn more
VIP Mobility

VIP MobilityTM

Cashless gaming with VIP Mobility.
Learn more
VIP Shield

VIP ShieldTM

VIP Shield provides casinos with a new level of compliance assistance by automating Title 31 Anti-Money Laundering and IRS reporting processes..
Learn more

Discover our


We know operational excellence is the bottom line for creating exceptional guest experiences and business success. Click on the buttons below to access operational procedures and quick reference guides that make your Pavilion Payments products come to life front of house.
ATM / Kiosk
VIP LightSpeed


Software Installation Guide for Reporting

Cage Manager Guide

Elearning (Coming soon)

Coming Soon

VIP Preferred

Marketing Tools

Marketing Tools

Financial Center (MFA)
VIP Shield


System Requirements

Training Manual

Elearning (Coming soon)

Coming Soon

Get up and running quickly

VIP Shield is an open-API solution that can easily integrate with any gaming system. The solution is accessible directly through our VIP LightSpeed® platform and automatically flags transactions for necessary compliance actions and posts MTL, NIL and chip log entries as needed. Additionally, the solution executes SAR and incident reporting as needed. 

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Are you implementing multiple security layers to prevent data theft?

The effective protection of consumer data requires a multi-layered approach that includes EMV, encryption and tokenization. That’s why our debit and credit card cash advance solution is EMV-ready, and encryption and tokenization are standard — with guest data never passing in the clear.

Learn more

VIP Intelligence in the cage

Available through our VIP LightSpeed® platform, VIP IntelligenceTM makes it easy for cage and finance managers to measure the real-time performance of their credit and debit card cash advance, e-check and more. Clients can easily access transaction and trend data in real time and historical data up to 25 months.

Learn more

Get in touch to learn more about our full suite of gaming payment solutions.

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