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Patron Loyalty Starts with a Seamless Gaming Experience

The patron experience is the highest priority for gaming operators, whether patrons wager in person or online. Embracing innovation in technology is imperative for operators to improve their patron loyalty. Many in the gaming industry have recognized the value of cashless payments to simplify transactions for patrons and elevate the overall gaming experience.


Pavilion Payments’ VIP Preferred®, a vertically integrated ecosystem of solutions, is designed to make operators' lives easier. It simplifies payments, allowing patrons to directly transfer funds from their VIP Preferred balance to their favorite game at over 400 gaming institutions with just one enrollment. Patrons also benefit from the latest responsible gaming measures, including configurable spending limits, pre-set cooling-off periods, and voluntary self-exclusion, in one convenient package.


Pavilion Payments has revolutionized cashless gaming with VIP Mobility™, introducing a new era of convenience for patrons, from funding through cash-out. VIP Mobility streamlines reloading and funds retrieval by seamlessly connecting patrons' mobile devices to slot machines or table games via QR codes. It allows guests to generate digital TITO tickets on their mobile devices. Leveraging cashless methods such as scanning existing vouchers or using VIP Preferred e-check accounts, Pavilion Payments is at the forefront of innovation, enhancing the patron experience.


To further enhance patron loyalty, it is crucial to cater to patrons who prefer to play with cash when visiting casinos by providing tailored solutions to meet their preferences. The VIP Financial Center™ is Pavilion Payments' comprehensive kiosk solution. The VIP Financial Center is a full-service solution located right on the casino floor that provides convenient self-service TITO ticket redemption, bill breaking, e-check, ATM, and cash advance capabilities to casino guests.


According to the American Gaming Association’s (AGA) most recent Commercial Gaming Revenue Tracker, combined revenue from casino slots, table games, and retail sports betting reached $4.16 billion, a 3.7 percent increase from the previous year.


The gaming industry is growing, and building patron loyalty through an enhanced gaming experience is more important now than ever. Creating environments that leave patrons eager to return in the future is crucial for patron loyalty. As an industry leader, Pavilion Payments empowers gaming institutions and platforms to provide innovative capabilities that exceed patron expectations.


Click here to learn how Pavilion Payments enables gaming and entertainment leaders to create exceptional consumer experiences across their in-person and digital properties.