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Reliability and Uptime Drive Client Satisfaction

In the quickly evolving gaming industry, operators are striving to stay ahead of the curve by providing seamless and innovative experiences to their patrons. Among the critical factors that drive customer satisfaction and business volumes for operators, the reliability and uptime of cashless gambling technology play a pivotal role. Pavilion Payments, the broadest and most innovative vertically integrated payment provider focused on the gaming industry, understands the importance of technology that is client success driven.

A seamless and uninterrupted experience is key for cashless gaming. Pavilion Payments' VIP Preferred® ensures reliability and high uptime, providing operators with the confidence that their systems will remain operational at all times. VIP Preferred is Pavilion Payments’ industry-standard e-check/ACH network, which greatly enhances the gaming experience for patrons by offering convenient options for enrolling in the service. Patrons can either manually enter their bank information or utilize online banking credentials, streamlining the enrollment process.


Pavilion Payment’s VIP Financial Center™ is the one-stop shop kiosk fully equipped with high-performance solutions such as self-service voucher redemption, bill breaking, e-check, ATM and cash advance. These kiosks are carefully designed to maximize uptime and limit servicing, so patrons have a seamless experience.


This level of dependability translates into enhanced patron experiences, as players can enjoy uninterrupted gameplay and swift, secure transactions. By prioritizing reliability, Pavilion Payments enables operators to build trust with their clientele and drive patron loyalty, resulting in increased satisfaction and repeat business.


According to the American Gaming Association’s (AGA) Commercial Gaming Revenue Tracker, land-based gaming revenue growth slows, as online gaming has ongoing expansion and acceleration. In April, revenue from land-based gaming, which encompasses casino slots, table games and retail sports betting, remained relatively stable (0.3%) compared to the previous year. Conversely, revenue from online gaming surged 50.4%.


In the realm of cashless gaming, reliability and uptime are critical components that determine the success of both operators and their patrons. Pavilion Payments, with its client success-driven approach, understands the significance of these factors and has built a reputation for providing industry-leading cashless payment solutions.


Click here to learn how Pavilion Payments is enabling gaming and entertainment leaders to create amazing consumer experiences across their physical and digital properties.