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Unparalleled Support for the Optimal Patron Experience

Technology is advancing quickly, and even though it can improve several processes, there can be challenges along the way if there is a lack of proper support, resources and education. The gaming industry is no exception, as patrons now have new capabilities on the casino floor and online. Operators must have the proper support, as well as their patrons, that way if any challenges or concerns arise, they can quickly be resolved.


Pavilion Payments’ ecosystem of solutions, VIP Preferred®, innovates the payment process in the gaming industry. For the patron, linking directly to their bank account to access funds saves time and energy while also feeling secure that their transactions are secure. If any questions or concerns arise, operators need to be well-versed in the technology they offer their patrons. Pavilion Payments ensures every client has the support and resources needed at any moment.


Pavilion Payments’ local 24/7 customer service is available at a moment’s notice to handle any issue for the operator or patron. Pavilion Payments’ team of dedicated casino account management service (CAMS) professionals have frequent interactions with clients to continue to improve levels of service and immediately address individual client issues and elevate them within the Pavilion Payments organization. Combined with Pavilion Payments’ bank-grade security, casinos and patrons alike can rest assured that their data and funds are safe and secure.


Pavilion Payments launched its newest VIP Playbook which serves as an immediate resource for land-based and online casinos, filled with important insights to help optimize the patron experience and deliver profitable growth. The VIP Playbook provides all the resources you need to support staff and guests for ease of use and maintenance of Pavilion Payments products. The VIP Help Center is also available online to provide access to troubleshooting articles, technical guides and maintenance documentation. These can be used in collaboration with Pavilion Payments partners and for training activities with staff. Toolkits are also available for operators to check up-to-the-minute product information to support new releases and product launches.


The Pavilion Payment VIP Preferred Concierge program provides on-site and in-person support to casino patrons. This program is a perfect way for operators to see firsthand how the VIP Preferred ecosystem of solutions should effectively run. Operators are properly onboarded for VIP Preferred and VIP Mobility™, the industry's cashless gaming solution, to be prepared to assist patrons with any questions.


According to the American Gaming Association’s (AGA) Commercial Revenue Tracker, after the highest-grossing first half of a year in its history, the commercial gaming sector is in a strong position for another record-setting year. The industry is growing, and Pavilion Payments recognizes that if clients want to be successful, they must have the full support and resources along the way. Pavilion Payments has elevated efficiency and convenience for both operators and patrons by prioritizing client success.


Click here to learn how Pavilion Payments is enabling gaming and entertainment leaders to create amazing consumer experiences across their physical and digital properties.