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Three Ways to Improve the In-Person Casino Experience

While many in the gaming industry see the allure of the casino experience as unchanging, innovations in the gaming and payments industries have the potential to dramatically enhance the brick-and-mortar gaming experience. However, those innovations must target the precise factors that affect how casino patrons pay and play.


Offer a unified payments experience
A key approach that can provide patrons with an optimal in-person gaming experience is owning the entire environment. By controlling every aspect of the payments process, operators can ensure a seamless and consistent encounter for patrons, eliminating any disjointed interactions or frustrations.


Pavilion Payments empowers gaming institutions and platforms with the VIP Preferred® ecosystem of solutions, a vertically integrated technology that streamlines the payment process. With the integrated payments ecosystem all under one roof, patrons can directly transfer funds from their VIP Preferred balance to their favorite game. After a one-time enrollment, patrons can use the same account at more than 400 land-based and online gaming establishments.


Give patrons choice over how they pay
For patrons that prefer to play with cash when visiting casinos, the VIP Financial Center™ is Pavilion Payments’ comprehensive kiosk solution. The VIP Financial Centers are a full-service solution located right on the casino floor that provides convenient self-service TITO, bill breaking, e-check, ATM and cash advance capabilities to casino guests. This efficient and impactful solution delivers a convenient experience by decreasing the amount of time waiting in line at the cage.


Pavilion Payments’ VIP Financial Center is designed to provide casino operators with robust service capability, enhanced security, easy serviceability and high dependability — all in a slim profile design that creates more room for revenue-producing slot machines and table games. These kiosk centers seamlessly bridge the virtual and physical gaming experience for all patrons.


Deliver modern, convenient solutions
Powered by Pavilion Payments’ VIP Preferred, VIP Mobility™ is an innovative and modern cashless gaming solution. VIP Mobility allows for a better gaming experience by enabling patrons to utilize their mobile phones to fund their play. VIP Mobility advances the fun and safety of gaming by allowing patrons to complete all transactions on their mobile devices, leveraging a digital approach that emphasizes speed and convenience.


The in-person gaming experience is truly enhanced through both digital and physical payment capabilities. While online gaming continues to grow, casinos still acknowledge in-person gaming as the greatest source of commercial gaming revenue. Operators that invest in their in-person experience as much as the mobile experience will quickly see the benefits of an improved gaming experience.


Click here to learn how Pavilion Payments is enabling gaming and entertainment leaders to create amazing consumer experiences across their in-person and digital properties.