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A Seamless Patron Experience Drives Volumes and Ease of Use

The gaming industry is unique and presents unique challenges for casino operators. As the world is moving to fully digital capabilities, the casino floor remains true to its history of cash to fund play. Cashless gaming is revolutionizing the way patrons play by streamlining payments and security. To improve operators’ workflow, an innovative solution that combines both digital and physical ways to fund play based on patron’s preferences is essential.


Through Pavilion Payments’ 360-degree integration, operators and patrons alike can enjoy the freedom of gaming with cash or a direct link to their digital bank account. Pavilion Payments industry-standard e-check/ACH network, VIP Preferred®, provides an ecosystem of solutions for patrons and operators to have a vertically integrated and efficient experience.


Pavilion Payments' cashless solution, VIP Mobility™, improves the gaming experience by encouraging patrons to utilize their mobile device to complete all transactions and fund their play, leveraging a digital approach emphasizing speed and convenience. VIP Mobility directly connects a patron's wagering account to their checking account. VIP Preferred is backed by bank-grade security to ensure all transactions are done quickly while keeping patrons' information safe.


For patrons who prefer to play with cash at casinos, the VIP Financial Center™ is Pavilion Payments' comprehensive kiosk solution. The VIP Financial Center is a full-service solution on the casino floor that provides convenient self-service TITO ticket redemption, bill breaking, e-check, ATM and cash advance capabilities to casino guests. These kiosk centers seamlessly bridge all patrons' virtual and physical gaming experiences. Patrons have the flexibility and convenience of using the VIP Financial Center in person or utilizing VIP Mobility for quick access to their funds to decrease the amount of time waiting in line at the cage. By designing all its solutions to build on each other, Pavilion Payments’ vertically integrated solutions strategically deliver a convenient experience making it efficient and impactful for operators and patrons alike.


According to the American Gaming Association’s (AGA) Commercial Revenue Tracker, Q2’s growth in total gaming revenue was again fueled by the online gaming verticals – particularly online sports betting – while land-based gaming was relatively flat. With online gaming having steady growth, operators must tap into the potential to bridge the virtual and physical payment process for all patrons to meet any preference.


Click here to learn how Pavilion Payments is enabling gaming and entertainment leaders to create amazing consumer experiences across their physical and digital properties.