Skip to content

Enhancing the Gaming Experience with a Multi-Channel Approach

The ability of technology to provide services in a wholly digital, intuitive, and nearly concierge-like environment has transformed how all industries view the customer experience, including the gambling sector. For over two years, operators have witnessed a rapid acceleration in the adoption of online gaming, and industry experts believe the iGaming business will only continue to grow.

However, providing digital alternatives to brick-and-mortar gaming will no longer be enough to meet patrons’ evolving needs. Looking ahead, operators striving to remain viable must connect online and brick-and-mortar environments to provide patrons with a frictionless gaming experience across all physical and digital properties. As an industry leader, Pavilion Payments is empowering our partners to tap a multi-channel approach to gaming through the availability of VIP Mobility™.


VIP Mobility is the industry’s first mobile solution enabling cashless gaming from funding through cash-out. By harnessing the flexibility and ease of Pavilion Payments’ groundbreaking VIP Preferred® e-check network, patrons can directly transfer funds from their VIP Preferred balance to their favorite game. After a one-time enrollment, patrons can use the same account at more than 400 land-based and online gaming establishments. Pavilion Payments’ solutions also deliver a seamless payment process to casino guests beyond the gaming floor. Our suite of solutions powers the entire casino resort, enabling guests to use a single account throughout the property, including hotel, restaurant, and casino transactions.


VIP Mobility is a part of our vertically integrated suite of solutions that create an enhanced gaming experience at the cage, on the casino floor, and online. VIP Mobility is the only omnichannel funding solution in the market. It enables casinos to reduce operating costs while providing patrons with an easier, more efficient way to fund their play.


Click here to learn how Pavilion Payments helps casinos foster a better guest experience.