SOP [External] VIP Playbook and VIP Help Center Account Registration Instructions (Directions For External Customers)

This guide was created to instruct individuals on completing registration for access to the private content provided through their business relationship with Pavilion Payments.

Please follow the instructions below to request access to the private content provided by Global Payments Gaming Solutions’ myVIP Premier Support, VIP Playbook, and VIP Help Center.

REQUEST PRIVATE CONTENT ACCESS

To access the complete VIP Premier Support Program, please click the link below to fill out the access request form using your company email address.

Secured portions of the VIP Premier Support Program are provided solely for merchants and employees who are currently contracted with Global Payments Gaming Solutions (GPGS).

*All user requests are subject to review and approval by GPGS site administrators.


 

1.)  Click here to register >

After submitting the VIP Premier Support Access Form, Pavilion Payments will review and approve your registration request.  If approved, your account will receive authorization to access the private content provided through your business relationship with Pavilion.

*The registration process takes approximately 24-48 hours to complete. 

**Please ensure that you use your work email address to register, or your request may be denied if we are unable to validate your business relationship.

 

2.)  Once your request for private content access has been reviewed, you will receive an email stating that you have either been approved or denied.

*If you haven't received an email notifying you of the status of your request within 24-48 hours, please check your spam filter or enterprise spam filter.

**Please contact us if you need further assistance.

 

3.)  If approved, you will then receive an email invitation to register for the VIP Playbook and VIP Help Center.

    • The registration email will look like this:
                msedge_Gt7BQm0kR2



    • When you click the Register to view content link in the email, you will be redirected to set up your password.

      msedge_xE5Gkdb4dp

    • At this step, the registration process is complete, and you have gained access to an immediate resource, filled with the insights needed most to help you optimize your guest experience and deliver profitable growth.

*If you haven't received an email notifying you of the status of your request within 24-48 hours, please check your spam filter or enterprise spam filter.

**Please contact us if you need further assistance.


 

IMPORTANT LINKS

myVIP Premier Support: https://pavilionpayments.com/myvip

VIP Playbook:  https://pavilionpayments.com/solutions-resource-guide

VIP Help Center:  https://pavilionpayments.com/help

Account Registration:  https://pavilionpayments.com/account-registration

Support:  https://pavilionpayments.com/contact


 

TROUBLESHOOTING

 

*** Some users might have already registered.  If you have previously registered, you will not receive a registration email, but we can manually resend if you do not have access or reset your password.  Please contact us if you would like assistance.

 

*** If you're one of the users who have previously registered for Pavilion Payments private content, you can verify your permissions by seeing if you have access to view this article:

https://pavilionpayments.com/help/test

 

*** If you did not receive the registration email and/or can not view the test article above, please contact us, and we’ll help to resolve the issue.