Insights and News From the Experts in Gaming Commerce

In-person and online casino operators are constantly seeking new ways to improve the patron experience. There are countless different solutions for adapting the gaming experience. Deciding where to start can be overwhelming. Often, casino operators utilize new technologies to create a unique,...

Last Tuesday, the American Gaming Association (AGA) delivered the State of the Industry Webinar, which recapped an unprecedented year for the commercial gaming industry and forecasted many developments to come in 2022. AGA President and CEO Bill Miller addressed the commercial gaming industry,...

In the gaming industry, casino operators work to optimize convenience and deliver an enjoyable experience. Gaming industry professionals investigate every aspect of the patron experience to identify areas for improvement, and often, especially since the beginning of the pandemic, obstacles to...

The past year brought many changes and defined a “new normal” after another year of the coronavirus pandemic. The pandemic still shapes our lives, but vaccines and readily available testing have made it possible to live with the virus. These changes in conditions affect everyone both personally and...

At SBC Summit North America, Bill Miller, president and CEO of the American Gaming Association (AGA), had a 40-minute-long discussion with CNBC’s Contessa Brewer about the state of the gaming industry. Miller and Brewer discussed some of the challenges facing the gaming industry, including pandemic...

In 2021, the global gaming industry made a remarkable recovery in the wake of the coronavirus pandemic. The pandemic presented a major setback for the gaming industry, especially casino gaming, but easing COVID-19 restrictions and continued legalization of gambling opened the opportunity for the...

A casino operator’s most important goal is to create an engaging gaming experience for patrons. Casino operators constantly try new approaches to improve engagement and encourage patrons to return. Implementing innovative technology is an effective way to enhance the patron experience, but only...

For years, the gaming industry has explored the idea of cashless payments. However, increasing consumer expectations and the global pandemic shifted cashless payments from an opportunity to meet patrons’ evolving preferences to a necessity. According to the American Gaming Association, 59% of...

The ability of technology to provide services in a completely digital, intuitive, and nearly concierge-like environment has transformed the way all industries view the customer experience, including the gambling sector. For over two years, operators have witnessed a rapid acceleration in the...

NIGA 2021 is just around the corner, with the in-person event scheduled for July 19-22 at the Caesars Forum in Las Vegas. As the largest gathering of tribal leaders and casino executives in the country, the annual event serves as both the meeting place where the community gathers to learn, network...